Web · AI · 2025

AI commerce copilot

Conversational shopping that is grounded in your catalog — not a free-form chatbot bolted on.

Next.jsPythonOpenAIPostgres

Assist → buy

The challenge

Search and filters alone leave shoppers stuck. Support can’t scale 1:1. You need assist that actually moves carts, without inventing SKUs or prices.

How we approach it

RAG over product data, tool calls limited to safe cart actions, confidence thresholds with human handoff, and a Next.js widget that fits an existing storefront.

What good looks like

Answers cite catalog rows — no hallucinated products in the happy path
Assist → cart events instrumented for A/B and funnel review
Low-confidence path routes to human support with full thread context

Next study

Realtime logistics console

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